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Skillset is in the technical support call center business and during high load periods will use a third party. The companies will integrate some of their systems and will share data with each other. An interoperability agreement will be signed. Which document will include the technical requirements of the connected systems?
SLA (Service Level Agreement)
MOU (Memorandum of Understanding)
AUP (Acceptable Use Policy)
ISA (Interconnection Security Agreement)
ISA documents the technical requirements of the connected systems. AUP is part of the internal policies of a company and refers to what the users can and can not do with the IT assets. SLA and MOU are also recommended parts of an interoperability agreement, but do not include such technical requirements.
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