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The primary criteria for assigning the severity level of a disruption to service is:
Negative public opinion.
Downtime.
Cost of recovery.
Geographic location.
The longer the period of time a client cannot be serviced, the greater the severity of the incident. The cost of recovery could be minimal yet the service downtime could have a major impact. Negative public opinion is a symptom of an incident. Geographic location does not determine the severity of the incident.
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