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What would contribute to an IT auditor assessing the quality of a custom software solution that is being developed and deployed?
The overall average time to repair failures
The reporting of the average time between failures over time
The first report of the mean time between failures
The overall response time to correct failures
A. The mean time between failures that are repetitive includes the inefficiency in fixing the first reported failures and is a reflection on the response team or help desk team in fixing the reported issues. B. The mean time to repair is a reflection on the response team or help desk team in addressing reported issues. C. The mean time between failures that are first reported represents flaws in the software that are reported by users in the production environment. This information helps the IS auditor in evaluating the quality of the software that is developed and implemented. D. The response time is a reflection of the agility of the response team or the help desk team in addressing reported issues.
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