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When evaluating a company's change management process, what is the most critical control related to maintaining system availability?
That user acceptance testing (UAT) is performed and properly captured.
Ensures that appropriate personnel review and approve changes before implementation, and ensure that personnel document the change.
That capacity planning is integrated as part of each development project
That changes are authorized and documented by IT managers at all times
ISC2 Official Study Guide 7th Edition pg. 680 (Managing Change). The primary goal of Change management is to ensure that changes do not cause outages. Change management process ensures that appropriate personnel review and approve changes before implementation, and ensure that personnel document the change.
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