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Which is the best means to test the design efficiency of a change control process?
Perform an end-to-end walk-through of the process
Interview personnel in charge of the change control process
Test a sample population of change requests
Test a sample of authorized changes
A. Testing a sample population of changes is a test of operating effectiveness to ensure that users submitted the proper documentation/requests. It does not test the effectiveness of the design. B. Testing changes that have been authorized may not provide sufficient assurance of the entire process because it does not test the elements of the process related to authorization. C. Interviewing personnel in charge of the change control process is not as effective as a walk-through of the change control process. D. Observation is the best and most effective method to test changes to ensure that the process is effectively designed.
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