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You have been assigned a project in which the objectives are to direct customer calls to an Interactive Voice Response system before being connected to a live agent. You are in charge of the media communications for this project. You report to the project manager in charge of this project and the VP of Marketing, who share responsibility for this project. Which organizational structure do you work in? More than one answer may apply.
Functional organization
Weak matrix organization
Projectized organization
Balanced matrix organization
Employees in a balanced matrix often report to 2 or more managers. Functional managers and project managers share authority and responsibility for projects. This a balance of power between the functional managers and project managers.
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