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An IT Auditor needs to verify that an Internet Service Provider (ISP) is in compliance with the company's service level agreement (SLA) for availability. Which report is the most critial to support this review?
Downtime reports on the telecommunication services generated by the ISP
A bandwidth utilization report provided by the ISP
Downtime reports on the telecommunication services generated by the enterprise
A utilization report of automatic failover services generated by the enterprise
The enterprise should use internally generated downtime reports to monitor the service provided by the ISP and, as available, to compare with the reports provided by the ISP. The ISP-generated downtime reports are produced by the same entity that is being monitored. As a result, it will be necessary to review these reports for possible bias and/or errors against other data. The information provided by these reports is indirect evidence of the extent that the backup telecommunication services were used. Utilization reports are used to measure the usage of bandwidth, not uptime.
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