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Near the completion of the testing phase during a software development project, an IT auditor discovers that a known intermittent software error has not been resolved. Further investigation details that no action has been taken by the software development team to address the error. What is the next step for the IT auditor?
Report a finding and leave further exploration to the auditee's discretion.
Try to remedy the error.
Recommend that problem resolution be escalated.
Disregard the error, as it is not possible to get objective evidence for the software error.
When an IS auditor observes such conditions, it is best to fully apprise the auditee and suggest that further problem resolutions be attempted. Recording it as a minor error and leaving it to the auditee's discretion would be inappropriate, and neglecting the error would indicate that the IS auditor has not taken steps to further probe the issue to its logical end.
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