Skillset can help you prepare! Sign up for your free Skillset account and take the first steps towards your certification.
The model that encompasses the best practices for IT services management is:
ISO27001
ITIL
COBIT
COSO
For information: " IT Service Management is a strategic approach to designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of IT Service Management is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals. The term IT Service Management is often associated with ITIL (Information Technology Infrastructure Library), a framework that provides best practices for aligning IT with business needs." http://searchcio.techtarget.com/definition/ITSM
Train with Skillset and pass your certification exam. Faster. Guaranteed.
Study thousands of practice questions that organized by skills and ranked by difficulty.
Create a tailored training plan based on the knowledge you already possess.
Know when you’re ready for the high-stakes exam. Have the confidence that you will pass on your first attempt.