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Vendor, consultant, and contractor controls are used to define the level of performance for system services contracted by the primary organization. These controls can often be found in a document called_____
SLA
DLA
FLA
DNA
SLA, or Service Level Agreement, is a document or policy used to inform Vendors, Consultants and Contractors of the level of performance, expectation, compensation, and consequences for entities, persons, or organizations providing products or services that are external to the primary organization.
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