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What is the most important aspect to validate for an IT auditor performing a review of the IT infrastructure and activities outsourced to multiple providers?
If the contract terminated, support is guaranteed by each outsourcer for new outsourcers.
An audit clause is present in all contracts.
The service level agreement (SLA) of each contract is affirmed by appropriate key performance indicators (KPIs).
The contractual warranties of the providers support the business needs of the organization.
The complexity of IT structures matched by the complexity and interplay of responsibilities and warranties may affect or void the effectiveness of those warranties and the reasonable certainty that the business needs will be met. All other choices are important, but not as potentially dangerous as the interplay of the diverse and critical areas of the contractual responsibilities of the outsourcers.
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