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What is the next step for an IT auditor that discovers during the course of a system change management review that no formal documentation exists for the change management process and some migration procedures failed?
Recommend a complete redesign of the change management process.
Document the finding and report it to management.
Recommend that program migration be paused until the change process can be fully documented.
Gain more assurance on the findings through root cause analysis.
A change management process is critical to IT production systems. Before recommending that the organization take any other action (e.g., stopping migrations, redesigning the change management process), the IS auditor should gain assurance that the incidents reported are related to deficiencies in the change management process and not caused by some process other than change management.
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