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When the information security manager encounters technology they are not familiar with, it is best to:
Pretend they understand, to avoid losing the respect of other IT staff.
Wait until they are pressed to offer advice on the solution before building an understanding, to avoid wasted effort.
Inform IT leadership that the technology will need to be replaced, as it cannot be relied upon.
Consider engaging consultants or contractors that are subject matter experts in the technology.
With the vast amount of technology in the market, it is not possible to be an expert with every solution or product. Third-party experts are an acceptable way to add expertise to an information security team quickly.
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