Are you studying for the certification?
Skillset can help you prepare! Sign up for your free Skillset account and take the first steps towards your certification.
Skillset can help you prepare! Sign up for your free Skillset account and take the first steps towards your certification.
Which of the following are Service Level Agreement (SLA) structures as defined by ITIL? Each correct answer represents a complete solution. Choose all that apply.
Customer Based
Segment Based
Multi-Level
Component Based
Service Based
ITIL defines 3 types of Service Level Agreement (SLA) structures, which are as follows: 1.Customer Based: It covers all services used by an individual customer group. 2.Service Based: It is one service for all customers. 3.Multi-Level: Some examples of Multi-Level SLA are 3 Tier SLA encompassing Corporate and Customer & Service Layers. Answer: C and A are incorrect. There are no such SLA structures as Segment Based and Component Based.
Study thousands of practice questions that organized by skills and ranked by difficulty.
Create a tailored training plan based on the knowledge you already possess.
Know when you’re ready for the high-stakes exam. Have the confidence that you will pass on your first attempt.