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Which of the following is not a purpose of the incident management process:
Reducing budgetary expenses
Meeting service availability requirements
Proactive problem resolution
Improving customer satisfaction
All of the other options are purposes of the incident management process. Edit: disagree; one could argue a goal of IR is to reduce expenses. A good IR plan could certainly reduce expenses during the IR process. I agree than reducing budgetary expenses is a viable option. Can someone find solid clause for this and reinforce with a link?
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