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The cost of quality includes non-conformance costs. Which of the following are non-conformance costs?
Training, document processes, equipment and time to do it right costs
Testing, destructive testing loss, and inspection costs
Rework and scrap
Liabilities, warranty, and lost business costs
PMBOK 5th Ed, 8.1.2.2 Cost of quality, Page 235. Rework and scrap are Internal Failure Costs. Liabilities, warranty and lost business are all External Failure Costs. Internal and External Failure Costs make up non-conformance costs. All other costs are Prevention or Appraisal costs which are classified as costs of conformance.
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